Frequently Asked Questions
Why are your prices not listed on your website?
The cost of renting any item depends on many variables. How long will the item be rented, how many items are needed, is it peak season or off season, just to name a few. At D&D we prefer to speak with you in regards to your rental needs, gather information to assist you and provide you an accurate quote on our service. Please call to speak to one of our party rental consultants or visit our showroom and they will be happy assist.
Do I need to leave a deposit when placing an order?
When you place an order we will reserve the equipment exclusively for you for the date you requested so a 20% non-refundable deposit is required to reserve any order over $500.00. All other orders are subject to a 20% cancellation charge. When placing your order a valid credit card number is also required for pre-authorization purposes (see below).
Your credit card company allows us to effectively hold funds on your credit until the rental items are returned to us , checked and counted. Once this has been done, you may choose to use these funds on your card, cash or cheque to pay the balance. If you prefer to pay by cheque , these funds will be released once the cheque has cleared.
What if I don't own or use credit cards?
In this case we require a 20% booking deposit by cash or debit card to reserve an order for you. The balance plus an additional 20% security deposit will be required no later than 2 days prior to the delivery date. If you are picking up your order you may pay the balance & security deposit on the pick up day.
Do I need to wash items before I use them?
All tableware is washed and sanitized in 180° Celsius water, then wrapped in plastic. You receive items table ready so there is no need to wash them before using them.
Do I need to wash items after using them?
One of the benefits of renting is that you do not have to spend time away from your function or guest's to wash dishes. We ask that dishes be food free and stored back in the containers in which they were received. Glasses should be emptied and placed right side up in their boxes. Many people choose to rinse items although it is not necessary.
Why do I need to pay Provincial Sales Tax (PST) when renting?
We have asked the same question. A letter was sent to the Government of Ontario with regards to this matter. The response was clear, PST is to be charged to the end user of a product or service including rentals. We only collect tax, we do not keep it.
How long is the rental period?
Prices are quoted to reflect the amount of time, in days, that you will be using the rental. We allow you to receive your items the day before you begin using them and return items the day after you have completed using them.
Am I charged for items I rent but don't use?
Rental charges are based on time out, Whether used or not. Many items still need to be cleaned even though they have not been used. Also, while you are in possession of a rental item, it is unavailable to other customers.
You are responsible for any breakage that may occur at full replacement cost. You can protect yourself from any accidental breakage by purchasing a "damage waiver" when placing your order.
What if something is lost or missing?
Again you are responsible for missing items. The damage waiver does not cover this. Often times missing items are found at a later date, in which case any replacement cost that you have paid will be refunded once returned.
Can I make changes to the order?
You are able to make changes to your order up to 3 days prior to the date you are to receive the rentals. You are not able to change your order after this time, however , we can issue a new order for any additions you may have.
How early do I need to reserve my rental?
We can only accommodate last minute orders based on availability, therefore it is recommended that you place your order as early as possible. Remember you can change your order as it gets closer to your function date.
What is the difference between a tent and a canopy?
A canopy rental consist of a 10' x 10' light duty structure that is installed by the customer. It does not get secured to the ground, and is meant for shade purposes or protection from a light rain. It will not offer proper protection from bad weather and in most cases the canopy will need to be closed to prevent damage.
All tents are professionally installed and secured to the ground. We always include sidewalls which offer the option of enclosing the tent. A tent can provide 100% shade and complete protection from rain and bad weather.
Our "Regular Delivery Service" is drop off & pick up between 9am & 4pm Monday thru Saturday. If you require more specific delivery arrangements we offer a "Set Time Service" which will give you a 2 hour window for receiving your delivery. Our delivery personnel are available 24 hours a day - 7days a week - 365 days a year - Please speak to one of our rental consultants and they will be happy to assist and quote you on available options. All deliveries are to a main floor location, should you require additional handling or set up and knock down service please inquire.
Why do I need to pay a delivery charge?
Delivering an order incurs many expenses that are not covered by the rental cost. Our "Regular Delivery Service" includes both delivery and pick up and is very reasonable. Furniture and appliance stores charge in excess of $40.00 per piece for delivery only.
© D & D Party & Tent Rentals 2006-2007